South Tees SENDIAS Survey

The Sendias Service offers free impartial, confidential information and advice for children and young people aged 0-25 and their parents and carers where a child or young person has or may have special educational needs or disability. Barnardo's are currently commissioned to deliver the South Tees Sendias Service.

Redcar and Cleveland Borough Council and Middlesbrough Council are seeking feedback from individuals who have accessed or tried to access the South Tees Send Information Advice and Support Service.

The survey is aimed at parents, carers, children and young people with SEND and professionals.

Survey closing date is 15th December 2025.

Contact kellie.gorman@redcar-cleveland.gov.uk if you have any queries about the survey.

Do you have any feedback you would like to share about the Sendias Service? This can be to let us know what is working well or any areas for improvement.

Maximum 20,000 characters

0/20,000

If you have used the South Tees Sendias Service, please indicate how much you agree with the following statement:

“I am satisfied with the Sendias Service.”

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Not applicable / Haven't used

If you have used the South Tees Sendias Service, please indicate how much you agree with the following statement:

It was easy to get in touch with the Sendias Service

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Not applicable

If you have used the South Tees Sendias Service, please indicate how much you agree with the following statement:

The South Tees Sendias Service were neutral, fair and unbiased.

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Not applicable / Haven't used the service

If you have used the South Tees Sendias Service, please indicate how much you agree with the following statement:

The South Tees Sendias service helped make a difference for me / my child

Neither agere nor disagree

Disagree

Definitely disagree

Definitely agree

Agree

Not applicable / haven't used the service

If you have used the South Tees Sendias Service, please indicate how much you agree with the following statement:

The information provided by the South Tees Sendias Service was helpful.

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Not applicable / haven't used the service

Overall, how satisfied are you with the service provided by the Sendias Service?

Choose one of the following options

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable / haven't used the service

How likely are you to recommend the Sendias Service?

Choose one of the following options

Very likely

Likely

Neither likely nor unlikely

Unlikely

Not at all likely

Not applicable / haven't used the service

Any comments you think would help? (Please do not enter any personal information into the comments box)

Maximum 20,000 characters

0/20,000

10.

Please enter the first half of your post code

Maximum 255 characters

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11.

If you would like to be involved in designing, developing and providing feedback on the Service Specification for the Sendias Service, then please provide your contact information below. Please note that your personal details will only be used for this purpose.

Name

Contact Number

Email Address

Maximum 255 characters

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