admin_v3_pages

age_question

analytics

archival_summary_mailer

brainstormer_emails

brainstormer_upgrades

campaign_monitor

chain_mailers

collect_only_year

consultation_hub

content_security_policy

content_security_policy_bazaar

content_security_policy_bluehaven

content_security_policy_report_only

content_security_policy_report_only_bazaar

content_security_policy_report_only_bluehaven

content_security_policy_strict

cookie_policy

custom_code

custom_js_tracking

dashboard

dashboard_filters_visibility

delete_survey_test_responses

demographic_filter_text_analysis

digest_email_subscription

disable_akismet

disable_engagement_depth_query_optimization

disable_facebook_sdk

disable_google_analytics

disable_twitter_widget

disable_user_analytics_tracking

disallow_platform_admin_access

drip_campaigns

emoji_question

enable_active_directory_signup

enable_admin_survey_pdf_download

enable_auto_hide_past_key_dates

enable_ehq_newsletter

enable_email_sharing_snippet

enable_froala_participant_css

enable_market_place

enable_material_sidebar

enable_modelled_data_age

enable_modelled_data_location

enable_newsfeed_date_settings

enable_participant_page_hub_filters

enable_pfe_authentication

enable_pfe_ideas

enable_pfe_survey

enable_reporting_filter_builder

enable_secret_key_question

enable_site_onboarding

enable_site_recaptcha

enable_static_page_question

enable_stock_image_library

enforce_sso

enhanced_skip_to_menu

enhanced_social_share

enhancements_on_places

esri_places_migration

follow_project_widget

forum_topic_optimization

full_page_graphs_in_reporting

gov_delivery_integration

gov_delivery_integration_registered_user

granicus_sso

hide_participant_details_survey_analysis_pdf

homepage_upgrades

html_emails

hub_admin

hubs_on_new_appearance_editor

idea-tool-unverified-participation

idea_unverified_participation

image_editor

imgix_for_homepages

imgix_for_project_pages

individual_social_sharing_for_qanda

intercom

load_theme_css_first

location_question

mailchimp

manage_project_team

mapboxgl

marketplace_sms_integration

matomo_tracking

mentions

microcopy_overrides

modelled_data_ethnicity_field

modelled_data_gender_field

multi_level_links

multilingual_admin_interface

new_badge_paradigm

new_comment_feature

new_cookie_consent_manager

new_login_page_design

new_mapper

new_project_pages

new_story_telling_tool

new_surveys

new_user_profile

newsletter_tracking_code

notifications

open_documents_inline

open_pdf_inline

open_survey

open_surveys

overview_dashboard_sharing

participants_page_revamp

pfe_header_v2

pfe_share_ideas_board

places_ui_upgrades

places_upgrade

port_project_to_bluehaven

prevent-protected-projects-in-catalogs

privacy_and_security

project_clone

project_finder_embed

project_page_editor

project_page_refresh

project_settings

project_sharing

project_tag_manager

project_tags_filters

protected_hubs_on_new_appearance_editor

quickpoll_share_link

readspeaker

registration_upgrades

render_site_header_in_places

report_download_confirmation

reporting_dashboard_optimised

reporting_dashboard_v2

reporting_ui

revamped_video_player

saved_filter_dashboard_sharing

scim_toggle

segment_analytics

segment_analytics_admin

segment_analytics_participant

self_service_hubs

shapefile_support_for_places

show_advance_search_text_analysis

show_bar_graph_for_checkbox_questions

show_context_link_analytics

show_css_overrides_editor_in_new_home_page_editor

show_custom_dashboard

show_customized_survey

show_date_filter_text_analysis

show_homepage_whitespaces

show_new_auto_notification_email

show_new_home_page_editor

show_new_user_profile_dropdown

show_participant_communities

show_project_banner

show_project_page_as_homepage

show_revised_survey

show_sentiment_analysis_in_text_analysis

show_split_data_for_likert_questions

show_table_for_ranking_questions

show_theme_variables

single_page_manage_widget

single-signon

social_share_modal

sorting_qanda_question

stop_forum_spam

submission_manager

submission_manager_places_photo_support

survey_analysis

survey_cross_tab

survey_email_question

survey_new_ui

survey_qp_disable_unverified

survey_share_link

switch_to_admin_ui

switch_to_new_prm

tabs_reorder

text_analysis

text_analysis_2023

text_analysis_2023_sentiment_analysis

text_analysis_2024_entities

text_analysis_2024_keyphrases

text_analysis_v2

tool_enhancements

tool_tab_preview

tools_listing

unsplash_support_for_project_pages

upgraded_homepage_editor

upgraded_rich_text_editor

user_imports

user_profile_phase_2

v1_reports

v4_admin_marketplace

v5_interface_switch

walkme

weekly_digest_to_admins

widget_cloning

widget_scoping

Welcome to Redcar and Cleveland Borough Council&#39;s community engagement platform. &nbsp;

Welcome to Your Voice Matters

Please complete the survey at the bottom of the page.&nbsp;Why are we consulting?&nbsp;As part of the Libraries Consultation, we are seeking your views on the proposed changes to Redcar and Cleveland Library Service. The changes help to support our new vision and aims toto create a fit for purpose service for our residents and communities, that helps us to futureproof the service and to realise the significant budget savings required to address the Council&rsquo;s budget challenges.The proposals have been informed by a full needs assessment, including the first stage of engagement with the public, which took place earlier in the year, and sought your views on what you valued about the existing service and what you would like to see going forward. You can find a summary of the findings and evidence which have led to the development of these proposals as an attached document on this page. What are we proposing?We currently provide a physical library service across 13 buildings in the borough: four Community Libraries, six Library and Customer Service Points and three Library and Community Hubs. These libraries currently operate on varied opening times of 14, 28, 31 or 47 hours per week. The service also provides a limited home delivery service.The national picture demonstrates that the way people use libraries is changing. It also shows that people want different offers from their library services. This is also reflected in our local data and consultation.Since 2017/18 to 2022/23 we have seen a 57% decline in Active members, a 58% decline in visits, a 49% decline in book issues and 72% decline in computer use. We have seen an increase since introduced on digital borrowing and an increase in attendance by adults for events and activities.Due to the changing needs of what people want from library services, decreasing budgets and to ensure that we can offer a strategic service fit for the future we have had to look at the shape of the service and to redesign the offer for the future.The new approach has been developed with the evidence across all the strands of the needs assessment in mind, including the first phase of public consultation. The new library service is designed around 3 archetypes. The Physical Library, Digital Library, Outreach Library delivering outside the library walls, redesigned and improved Home Delivery Service. The key changes we are proposing to address this are:<ul><li>The introduction of a new vision and priority areas:</li></ul>Vision&lsquo;We will have a vibrant, thriving, inclusive and engaging library service that enriches people&rsquo;s lives and enables a range of connection and engagement points for our communities&rsquo;.Priority focus areas<ul><li>Strengthen delivery and create programmes of work that support the Universal Offer &ndash; Reading, Information and Digital, Culture and Creativity, Health and Wellbeing; and The Children&rsquo;s Promise and The Vision and Print Impaired People&rsquo;s Promise.</li><li>Relaunch and market the library to users and non-users to increase engagement and awareness.</li><li>Develop an ambitious plan for outreach and partnerships.</li><li>Provide a strong literacy, reading and engagement offer for all ages, but with a strong focus on Children and Young People. This also includes new book stock and an increase in book budgets.</li><li>Increase the quality of the activities and programmes delivered.</li><li>Create and deliver an offer that supports the Health and Wellbeing of our communities.&nbsp;Funding has been secured to employ a Health and Wellbeing Development Officer who will be able to drive this forward and work with the community to cocurate activity and programmes.</li><li>Develop a more sustainable and resilient library service.&nbsp;This will include the development of external funding bids to deliver programmes of work. The creation of more partnership working. It will also look to secure funding both internally and externally to improve the physical library buildings. It will also look at a volunteer and ambassador scheme.</li></ul> Close Brotton Library and Roseberry LibraryWhy are we proposing this and how will we address any impact on communities?<ul class="decimal_type"><li>Brotton and Roseberry libraries have the lowest usage for visitors, issues and computer use.</li><li>Our geographical spread for physical library buildings is still good.</li><li>Both library areas have public transport routes.</li><li>Brotton library is 2.5 miles away from Saltburn library and 2.3 miles from Skelton Library.</li><li>Roseberry Library is 2.6 miles away from Redcar Library with a full-service offer.</li><li>Our Library Community Outreach Offer and home delivery service will be expanded and improved to support communities in these areas</li></ul> Enable Laburnum Library and Dormanstown Library buildings to be turned into voluntary sector/community run venues.Why are we proposing this and how will we address any impact on communities?<ul class="decimal_type"><li>These libraries have lower usage.</li><li>The buildings are small and don&rsquo;t present some of the opportunities of our other venues, without significant spend.</li><li>There is interest in the venues remaining for community use and we are keen to discuss this with interested parties</li><li>There is still good geographical spread of physical library buildings.</li><li>Laburnum Library is 1.8 miles from Redcar Library and 2 miles from Marske Library.</li><li>Dormanstown 1.3 miles from Redcar Library.</li><li>Our Library Community Outreach Offer and home delivery service will be expanded and improved to support communities in these areas.</li><li>We will work with the Family Hub in Dormanstown to ensure engagement around literacy learning and early childhood development.</li></ul> Expand lease to allow Grangetown Generations to occupy Grangetown LibraryExpand the lease arrangements of the Grangetown Library building with Grangetown Generations to encompass the whole building. This also supports recommendations from a previous Accommodation Plan from June 2021.Again, as detailed in the needs assessment, the library has lower usage across a range of areas. However due to a range of factors including educational attainment for people aged 16 and over in Grangetown we will explore whether a statutory offer is to remain. This would still remove the staffing and management of the building, but the library book stock would be updated, rotated and checked by Library staff. A self-serve point would stay in place.Our home delivery service and library outreach will also look to create a new offer where required. Consult and Review Library Opening Hours and TimesReduce the opening hours across the 8 libraries. Reduce Redcar, Guisborough and South Bank from 47 hpw to 40 hpw. This could have an option of remaining open each day of the week or with a closed day additional to the Sunday. Keep Loftus at 31 hpw. Reduce Skelton, Marske, Ormesby and Saltburn to 26.5hpw. This would still give the good coverage across the geography on all days of the week.Proposed opening days and times will be decided in consultation with the public. This will be informed by current usage data, first phase consultation and the new delivery approach. How you can take Part:The consultation will run from from Monday 13th&nbsp;November 2023 until Friday 16th February 2024. We would like everyone to have their say, and we welcome your contributions whether you currently use the service or not. The feedback is all extremely valuable in helping us to address any concerns around the proposals, and to ensure that all views are taken into consideration when finalising the new service model.You can take part in a number of ways:<ul><li>By completing the questionnaire online below.</li><li>By picking up a copy of the questionnaire at your local library</li><li>By printing a copy from the website</li><li>By contacting us to request a paper copy is posted out to you</li><li>You can also contact us to request a copy of the questionnaire in a different format or another language if needed.</li><li>There will also be a number of focus groups/drop in sessions held &ndash; with dates of these to be made available; on the website, in libraries and on the Engagement HQ survey page.</li></ul><div id="_com_1" language="JavaScript">Completed questionnaires can be returned to any of our libraries or customer service points (link).If you have any questions, need help to take part or require a copy in a different format or another language, you can contact us:Via email: libraries.consultation@redcar-cleveland.gov.ukVia phone: 01642 774774 How much will this save?</div>The proposals set out would enable us to achieve a saving of &pound;400,000 per year. Alongside the proposals we are also conducting an internal service review, which will include the separation of the libraries and customer service model, to enable a better service for both areas. This would not remove the public facing customer side of libraries.This would be achieved by:<ul><li>Implementing the new vision for the service and then developing a new strategy</li><li>The closure of Brotton and Roseberry Libraries.</li><li>Enabling Laburnum, Dormanstown and Grangetown Libraries to be community led facilities.</li><li>Reducing and adapting opening hours across the remaining libraries, although it is proposed that Loftus number of hours of opening would remain the same.</li></ul> What happens next:Our proposals have not yet been agreed. We are consulting so that you can have your say around the proposals, and we can consider your views when finalising these. Once the consultation is complete and the findings have been analysed and considered, we will finalise the proposals. The final proposals will be presented to Cabinet in March 2024. We will then look to implement the new service model in April 2024. Drop-in Sessions:We are holding drop-in sessions in libraries across Redcar and Cleveland. Sessions will take place in January/February 2024. This will give you the chance to ask any questions you may have about the consultation which will be answered by a member of our staff.Marske Library, Wednesday 17th January, 1pm &ndash; 5pmOrmesby Library, Tuesday 16th January, 1pm &ndash; 5pmSkelton Library, Monday 22nd January, 1pm &ndash; 5pmSaltburn Library, Monday 22nd January, 1pm &ndash; 5pmLaburnum Library, Tuesday 23rd January, 9.30am &ndash; 12.15pmGrangetown Library, Wednesday 24th January, 10am &ndash; 1pmRoseberry Library, Wednesday 24th January, 10am &ndash; 12.15pmBrotton Library, Thursday 25th January, 2pm &ndash; 5pmDormanstown Library, Friday 26th January 9.30am &ndash; 12.15pmRedcar Library, Tuesday 23rd January, 9am &ndash; 1pmGuisborough Library, Wednesday 24th January, 9am &ndash; 1pmSouth Bank Library, Monday 22nd January, 9am &ndash; 1pmLoftus Library, Thursday 8th February, 1pm - 5pm(This session was to take place on 18th January but had to be rescheduled due to weather) Data ProtectionYou don&#39;t have to provide any personal information to complete the survey if you do not wish to. However, there are a number of questions where you may be asked to provide these details, if you wish to do so. For further information on how we will handle and protect your personal information please refer to our corporate privacy policy and the Engagement HQ privacy policy:<a data-fr-linked="true" href="https://www.redcar-cleveland.gov.uk/about-the-council/data-protection/data-protection-policy">https://www.redcar-cleveland.gov.uk/about-the-council/data-protection/data-protection-policy</a>.<a href="https://redcarcleveland.uk.engagementhq.com/privacy"></a><a href="https://redcarcleveland.uk.engagementhq.com/privacy">Privacy Policy | YourVoiceMatters (engagementhq.com)</a>&nbsp;

Libraries Consultation

Find out more about the &pound;25m Redcar Town Deal Programme. Projects include improvements to Redcar High Street, the creation of new leisure facilities and a colourful facelift for seafront properties.

Redcar Town Deal

Redcar and Cleveland Business Surgery Provider Feedback Form